Legal information
Privacy policy, terms of service, and cookie policy.
Privacy policy
Last updated: March 15, 2026
1. Introduction
Rigel ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rigel.io or use our platform (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Services.
2. Information we collect
2.1 Personal data provided by you
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact or demo request forms (full name, email address, phone number, company name, job title, team size, industry)
- Subscribe to our newsletter or communications
- Create an account on our platform
- Contact us directly via email or other channels
2.2 Automatically collected data
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate geolocation
- Browser type, version, and language
- Operating system and device type
- Pages visited, time spent on pages, and navigation paths
- Referring URL and exit pages
- Date and time of visits
3. How we use your information
We use the collected information for the following purposes:
- Service delivery: To process your demo requests, respond to inquiries, and provide our platform services
- Communication: To send you relevant information about our products, updates, and promotional materials (with your consent)
- Analytics: To understand how our website and platform are used, improve user experience, and optimize performance
- Security: To detect, prevent, and address technical issues, fraud, or security breaches
- Legal compliance: To comply with applicable laws, regulations, and legal processes
4. Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the context:
- Consent: You have given us explicit consent to process your data for specific purposes
- Contractual necessity: Processing is necessary for the performance of a contract with you
- Legitimate interest: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
- Legal obligation: Processing is necessary to comply with a legal obligation
5. Data sharing and disclosure
We do not sell your personal data. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics tools, email services)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to handle your data securely and only for the purposes specified by us.
6. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:
- Contact and demo request data: 24 months from last interaction
- Platform account data: Duration of the contractual relationship + 36 months
- Analytics data: 14 months
After these periods, data is securely deleted or anonymized.
7. Your rights
Under applicable data protection laws (including GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request restriction of processing of your personal data
- Portability: Request transfer of your data to another controller in a structured, machine-readable format
- Objection: Object to processing of your personal data based on legitimate interests
- Withdraw consent: Withdraw your consent at any time where we rely on consent as the legal basis
To exercise any of these rights, contact us at privacy@rigel.io. We will respond within 30 days.
8. Data security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), access controls, regular security audits, and secure data storage. However, no method of transmission over the internet is 100% secure.
9. International transfers
Your data may be transferred to and processed in countries outside your country of residence. When we transfer data outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or other approved mechanisms.
10. Children's privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Terms of service
Last updated: March 15, 2026
1. Acceptance of terms
By accessing or using Rigel's website and platform (the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Services.
2. Description of services
Rigel provides an operational infrastructure platform designed for commercial organizations, including CRM, pipeline management, AI-powered analytics, and team performance tools. The specific features available to you depend on your subscription plan.
3. Account registration
To access certain features of the platform, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and accept all risks of unauthorized access
- Notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account.
4. Acceptable use
You agree not to use the Services to:
- Violate any applicable law or regulation
- Infringe upon the intellectual property rights of others
- Transmit malicious code, viruses, or harmful software
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity or performance of the Services
- Use the Services for any unlawful, fraudulent, or deceptive purpose
- Scrape, crawl, or use automated means to access the Services without permission
5. Intellectual property
All content, features, and functionality of the Services (including but not limited to text, graphics, logos, icons, software, and design) are owned by Rigel and are protected by international copyright, trademark, patent, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes, subject to these terms.
6. Data ownership
You retain all ownership rights to the data you input into the platform ("Your Data"). We do not claim ownership of Your Data. We process Your Data solely to provide the Services, in accordance with our Privacy Policy.
7. Service availability
We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or unforeseen technical issues. We will make reasonable efforts to provide advance notice of planned downtime.
8. Payment terms
If you subscribe to a paid plan, you agree to pay all applicable fees as described in your subscription agreement. Fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with 30 days' written notice.
9. Termination
Either party may terminate the agreement at any time with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, we will provide you with a reasonable period to export Your Data.
10. Limitation of liability
To the fullest extent permitted by law, Rigel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services.
Our total aggregate liability shall not exceed the amount you paid for the Services during the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Rigel, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.
12. Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a prominent notice on our website at least 30 days before they take effect. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
13. Governing law
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.
14. Contact
For questions about these Terms, contact us at legal@rigel.io.